App Name: Live2Support Live Chat
Developer: Live2Support
Market: Google Play, iTunes Store
Cost: Free
Live2Support Live Chat provides website administrators with an efficient tool that essentially keeps an account of site traffic and provides a means of communication for visitors to ensure convenient customer service. First you have to create an account on Live2Support, complete with your domain name, basic information and choice of preferred package, whether it’s gold, silver or bronze. The lowest package (bronze) is costs $9.99 a month, but no credit card will be required until your 15-day free trial expires.
After you have created your account, you will be able to freely adjust your settings accordingly, including choosing what type of operator you want to be: and Administrative Support Operator and a Support Operator. The former will be authorized to add and push URLs, default responses and add or delete operator access to chat. Afterwards, you can copy the plug-in HTML codes from the Control Panel and paste them into your website. Your live chat solution widget(s) and link(s) will be enabled upon the next time you visit your site.
The goal of Live2Support is to enable you to monitor your website traffic statistics in real-time and allow your website visitors to communicate with you through live text chat. The live support software’s extensive visitor information system is broken down into logistics including how long your site visitors visit your website, from which search engine or website your site visitors have arrived on your website, your visitor’s geographical region and how long your site visit your website.
The text chat feature will permit your website visitors to communicate one-on-one with you for free. The app features a unique element that allows one customer support representative to interact with several visitors in separate chat windows simultaneously. This multi-tasking feature eliminates the frustration of keeping up with multiple conversations crammed in a single window. The text chat also has additional features such as file-transferring capabilities, automated away/offline messages, typing status alerts, chat sharing sessions involving multiple support operators and a variety of emoticons to choose from during chat sessions. Visitors may even customize their chat windows color theme and language settings to their liking.
Live2Support’s Management Information System produces detailed reports on site traffic as well as hits count, daily count of unique site visitors, visitor referral data, among others. This app is perfect for a range of users from beginning bloggers to corporate managers and webmasters that want to reach out to their customers on a personal level. Its user-friendly interface and through explanation of all of its special features and capabilities makes this app easy to figure out in no time at all.
The Live2Support Live Chat mobile app is also a great idea for administrators who are constantly away from their computer and want to keep themselves updated on the current state of their website statistics. Even though you will have to purchase a preferred package once the trial expires, the app is free to download in the Google Play and iTunes app stores.
